Returns & Exchanges

At Napa Home & Garden, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for eligible items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully repackage your items in their original shipping materials, ensuring all protective padding is in place to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method, typically within 5-7 business days.